Cancellation Policy
Lunazul Surf School Cancellation Policy
Welcome to the world of Lunazul Surf School, where we're dedicated to ensuring your surf experience is seamless. Our dedicated team puts in considerable effort, including extensive travel times of over an hour to ensure they are available for your lesson. As a result, we regret to inform you that we are unable to provide refunds in the event of a cancellation. However, there are three exceptional circumstances in which refunds will be considered: if you can provide a valid doctor's note due to illness, when the ocean conditions are exceptionally flat, meaning there are no surfable waves present in the ocean, or in the case of thunder and lightning, ensuring safety during extreme weather conditions.
*NOTE: lessons are transferable to other individuals.
🌊 Surf Conditions Disclaimer
If surfing in a group, please consider that the instructor will consistently prioritize the requirements of the surfer with the least experience or skill level within the group.
While we aim to deliver an exceptional experience, please understand that surf conditions are beyond our control, as the ocean is ever-changing. In the rare event of lessons being canceled due to unsafe conditions, it will be based on the professional judgment of our surf instructors. We conduct lessons rain or shine. If, for any reason, you're not satisfied with the surf conditions and decide to conclude the lesson early, or cancel, a refund will not be provided.
🌎 Lunazul Surf School Cancellations: We reserve the right to cancel, relocate, or reschedule lessons and events when necessary. This is a rare occurrence, typically in response to the ever-changing ocean conditions. In such instances, we will make every effort to accommodate your needs by finding an alternate time or providing a full refund.
💬 Stay Connected: For any alterations to your reservations, including cancellations and rescheduling, please communicate with us through email at lunazulsurfschool@gmail.com or by phone at +52 329 29 12009. If you're in Sayulita, feel free to visit our shop in person.
🌊 Booking Deposit and Exceptional Circumstances: To secure your surf lesson times, a 50% deposit is required upon booking. This deposit is generally non-refundable, except in extraordinary situations such as extreme wave conditions, unsafe weather, or with a valid doctor's note. We do not grant refunds or reschedule lessons for late arrivals.
⏰ Time Is of the Essence: Arriving 10 minutes prior to your lesson is crucial for a seamless experience.
Surfing with Minors: For participants under the age of 18, a legal guardian must be present to sign a liability form if necessary.
Please consider that Sayulita is a vibrant destination, and we look forward to sharing the stoke with you on the waves!